Support
Email us — we typically reply within 2 working days.
Settings → Restore Purchases. Your unlock lives on your store account, not the app.
Install Barasho and tap Restore Purchases, signed in to the same store account.
The first play needs a connection. Download it in Settings to use it offline.
Settings → Check for updates pulls the latest phrases.
The store took the payment, so the store gives it back. Full steps for Apple and Google Play are below.
Tell us and we will fix it. Corrections reach everyone without an app update.
Refunds
We never receive your payment — Apple and Google do — so the refund has to come from them. Both routes are quick.
Go to reportaproblem.apple.com and sign in with the Apple Account that made the purchase. Choose Barasho, pick a reason, and submit. Apple reviews each request itself and usually answers within 48 hours.
Within 48 hours of buying, you can refund it yourself at play.google.com/store/account — open your order history, find Barasho and choose Report a problem. After 48 hours the same form still works, but the request comes to us instead, and we approve them.
If audio will not play, a topic stays locked after paying, or a phrase is wrong, a refund is the slowest way to fix it. Write to barasho@ablecore.com.au and we will sort it out — and if we cannot, we will tell you exactly how to claim the refund.
A refund removes the unlock, so paid topics lock again the next time the app opens. Audio you already downloaded stays on the device and can be cleared from Settings whenever you like.